Privacy Policy
Information We Collect
Effective Date: 14 Sep 2026
Chandra Store (“we”, “us”, “our”) operates cctvbihar.com. This policy explains what personal data we collect when you browse or shop with us, why we collect it, and how you can contact us about it.
When you browse our site, place an order, or contact us, we may collect: your name, phone number, email address, and billing/shipping address; details of the products you order and any installation or AMC service requests; payment confirmation details from our payment partners (we never see or store your card, UPI PIN, or net-banking credentials); and technical data such as your IP address and browser type, collected automatically for security and site performance.
How We Use Your Information
We use your information to process and deliver your order, schedule installation or AMC visits, send order and delivery updates by SMS, email, or WhatsApp, respond to support and warranty requests, and improve our website and product range. We do not sell your personal information to anyone.
Payment Processing
Payments on this site are processed securely by Razorpay and PayU, our payment gateway partners. When you pay online, your card, UPI, or net-banking details are entered directly with these providers and are never stored on our servers. Please refer to Razorpay’s and PayU’s own privacy policies for how they handle your payment data.
Cookies & Tracking Technologies
We use cookies and similar technologies to keep your cart working correctly, remember your preferences, and understand how visitors use our site. We use Google Analytics and Google Tag Manager to measure site traffic, and the Meta (Facebook) Pixel to measure the effectiveness of our advertising. These services may set their own cookies and collect data about your visit. You can control or disable cookies through your browser settings at any time.
Data Sharing With Third Parties
We share your information only where necessary to run our business: with Razorpay and PayU to process payments, with our courier and installation partners to deliver and set up your order, and with Google and Meta as described above for analytics and advertising. We do not sell or rent your personal data to any third party.
Data Retention
We keep your order and account information for as long as needed to fulfil your order, honour warranty and AMC commitments, and meet our tax and accounting obligations under Indian law. If you ask us to delete your data, we will do so except where we are legally required to keep records, such as GST invoices.
Your Rights Over Your Data
Under India’s Digital Personal Data Protection Act, 2023, you have the right to know what personal data we hold about you, ask us to correct inaccurate data, and request that we delete your data where we are not legally required to retain it. To exercise any of these rights, contact us using the details in the Grievance Officer section below.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the Grievance Officer for this website is:
Name: Avinash Chandra
Designation: Proprietor, Chandra Store
Email: info@cctvbihar.com
Phone: +91 9711828730
Address: Bazar, Sona Patti, Marwari Patti, Sadar, Jamalpur, Bihar – 811214
We will acknowledge your complaint within 48 hours and resolve it within one month of receipt.
Contact & Updates to This Policy
If you have any questions about this Privacy Policy or how we handle your data, contact us at info@cctvbihar.com or +91 9711828730.
GSTIN: 10AJXPC4414E1ZO
We may update this policy from time to time to reflect changes in our practices or in the law; the effective date at the top of this page reflects the most recent revision.